Simply contact us for a returns form which will be emailed to you with our address. Please see our T&C page here.

Delivery takes 2 to 5 working days within the UK.
We use Royal Mail Tracked and DPD/Hermes Couriers depending on what product has been ordered. All Orders are processed Monday-Friday.
The money will be debited instantly unless you have opted By Now Pay Later.
This depends on your card provider, usually between 3-5 working days once we have released the payment.
We accept payments by Paypal, Debit/Credit Card and also Buy Now Pay Later (Klarna)
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Please call customer services on 0151 708 6459, they will be happy to assist you.
No, the code is valid only at the time of purchase.
If your order has already been shipped then we cannot do so, however call customer services 0151 708 6459 as soon as you can and they will be happy to assist you.
While most of our customers do receive their order within 3-5 days (UK only), occasionally there are delays that are out of our control. However, we will try our best to assist you. Please call customer services on 0151 708 6459 to speak to us or chat to us online.
Please call or chat to us online and our customer service team will be happy to help.
We aim to process returns within 7 days of receipt however this may be slightly lengthened during busy periods. We promise to process all returns within 30 calendar days of receipt at our warehouse.
Faulty hair returns may take longer as they need to be forwarded for analysis.